i turn complexity into clear, scalable learning.

cx enablement | learning infrastructure

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my career, animated by me.

docebo problems? i can fix that

Docebo is my platform. I've configured learning paths, set up segmentation and reporting dashboards, and tied training outcomes directly to performance metrics. I don't just administer the LMS — I architect the system behind it, so learning scales across teams, roles, and partners without losing structure or visibility. I'm also an active member of the Docebo community — which means I pick up tricks, workarounds, and undocumented features long before they show up in a help article.

“What truly sets Jess apart is her inquisitive nature, her relentless drive to find solutions, and her commitment to continuous improvement. She’s always thinking about how to make things better—more sophisticated, more polished, and more effective. Her willingness to contribute elevates the entire team.”

— Current Manager, 2025 Performance Review

i don’t wear many hats. I see through multiple lenses.

Research taught me how people learn. Deploying technology forced me to scale it. Developing technical content pushed me to simplify it.

I bring all three of these viewpoints into building learning ecosystems that actually work.

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portfolio client

Coastal Core Fitness is a boutique fitness studio with three locations, based on the Lagree Method. Workouts involve a Megaformer, which is a highly sophisticated machine, 250lbs, 10.5' long with 2 platforms, and a spring loaded carriage on wheels. The workouts are highly efficient but complex, especially for beginners.
The goal was simple: retain and convert new clients.
Business metrics being targeted include:
- Second Visit Rate: % of new clients who return for a second class
- 30-Day Retention Rate: % of new members still active after 30 days
- Intro to Membership Conversion Rate: % of intro clients who buy a membership or package
To improve retention and conversion, the solution wasn’t “more content,” it was smarter, connected content delivered at the right moments. Coastal Core Fitness needed a system that could take a complex workout experience and make it feel intuitive, approachable, and repeatable for new clients.
So instead of standalone assets, I designed a customer education ecosystem: a set of six interconnected solutions that guide clients from first class to confidence to commitment.
1. AI-Driven Content Design System
  A structured content engine that transforms complex Lagree concepts into clear, consistent, and scalable content across every touchpoint.
2. Animated Explainer
  A short animation accessed via QR code at check-in that introduces the Megaformer and class flow, reducing first-time intimidation and boosting early confidence.
3. Multi-Format Content Library
  A modular library of reusable content blocks that keeps messaging consistent while making it easy to create fresh, high-quality assets across channels.
4. Email Newsletter (New Client Drip Campaign)
  A behavior-based email series that reinforces key concepts, encourages return visits, and guides clients toward membership.
5. Instructor Resources
  Internal tools that align coaching with client-facing education, helping instructors create more consistent, confidence-building class experiences.
6. Instagram Reels
  Short-form videos that make the method feel approachable, attract new clients, and reinforce key concepts between visits.

Rain — What I'd build

Here's what I see, and what I could do about it.

Audit before I build anything.
Before touching Docebo, I'd map what exists: current training coverage, QA defect patterns, escalation failure points, BPO onboarding gaps. The fastest way to build the wrong thing is to skip this step. I'd come in with questions, not a blueprint. I've ramped on complex technical products before — the domain changes, the learning design principles don't.
A tier-based certification framework that actually means something.
T1 through escalation-ready isn't just a progression — it's a contract between training and operations. I'd define what each tier certifies, what it unlocks, and how QA data feeds back into it. Certifications without performance linkage are just completions. I'd make sure Rain's aren't.
Docebo configured to reflect how Rain actually works.
Learning paths segmented by role, team, and BPO partner. Dashboards that surface adoption and certification rates alongside QA metrics — not in a separate spreadsheet. A refresh cadence built into the system so training doesn't go stale when products or policies change. The LMS should be a live operational tool, not a compliance archive.
Standardization across Rain and Horatio without flattening what makes each team work.
BPO alignment means shared certification standards and consistent onboarding — but it doesn't mean identical delivery. I'd build the core framework centrally and give each team what they need to run it well on their end, with audit checkpoints to keep quality consistent across the board.